Refund policy
At Brixen, we want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
Return Eligibility
You may request a return or refund within 30 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in the same condition that you received it.
- Be in its original packaging.
- Include all original accessories, manuals, and documentation (if applicable).
- Be accompanied by proof of purchase or order confirmation.
Non-Refundable Items
The following items are not eligible for returns or refunds unless they arrive damaged or defective:
- Gift cards
- Downloadable software or digital products
- Personalized or custom-made items
- Final sale or clearance items
- Perishable goods (if applicable)
How to Request a Return
To initiate a return:
- Contact us at support@brixenofc.com.
- Include your order number and the reason for your return.
- If approved, we will provide return instructions.
- Carefully package the item and ship it to the return address provided.
Please do not send products back without prior authorization.
Return Shipping
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
Original shipping fees are non-refundable unless required by applicable law.
Refund Processing
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Your refund will be processed to your original payment method.
- Processing typically takes 5–10 business days, depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at support@brixenofc.com with:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will work quickly to resolve the issue.
Exchanges
We only replace items if they are defective, damaged, or incorrect. Contact support@brixenofc.com for assistance.
Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
Email: support@brixenofc.com