Shipping policy

Shipping Policy

Thank you for shopping with Brixen.

This Shipping Policy explains how orders are processed and delivered.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

If there is an unexpected delay, we will notify you via email.

Shipping Methods

Shipping options are displayed during checkout based on your destination.

Available shipping methods may include:

  • Standard Shipping
  • Expedited Shipping (where available)

Estimated Delivery Times

Estimated delivery times begin after order processing.

Typical delivery estimates are:

  • Domestic: 3–10 business days
  • International: 7–25 business days

Delivery times are estimates only and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information, when available.

Please allow up to 48 hours for tracking information to become active.

International Shipping

We ship internationally where available.

Customers are responsible for any:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Other government-imposed charges

These fees are not included in product or shipping prices unless otherwise stated.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

We are not responsible for delays or additional costs resulting from incorrect or incomplete addresses.

Lost, Delayed, or Damaged Shipments

If your shipment is significantly delayed, lost, or arrives damaged, please contact us as soon as possible at support@brixenofc.com.

We will work with the shipping carrier to investigate the issue and determine the appropriate resolution.

Delivery Issues

Once a package has been marked as delivered by the shipping carrier, responsibility may transfer to the customer, subject to applicable law.

If you believe your package was delivered incorrectly, please contact us immediately.

Contact

For any shipping-related questions, please contact:

Email: support@brixenofc.com